Frequently Asked Questions

About Our Products

Are your sausage rolls really gluten-free?

Yes, completely. Every product we make is 100% gluten-free, produced in our dedicated gluten-free facility at Leicester Food Park. We don't share space, equipment, or suppliers with any facility that handles gluten. Our allergen management systems are SALSA certified.

What meat do you use?

We use 100% free range pork from Packington Farm, Barton-under-Needwood, Staffordshire in our meat sausage rolls. We're proud of the quality of our ingredients and believe you should know exactly what goes into your food.

Are your products suitable for vegans or vegetarians?

Yes — we offer two plant-based sausage rolls that are suitable for both vegans and vegetarians. Please check individual product pages to see which products are right for you.

Do your products contain nuts?

No — our sausage rolls do not contain nuts but we do use tree nuts in our facility. Whilst we maintain strict procedures, our products are not suitable for those with nut allergies. Please see our full Allergen Information page for details.

What allergens are your products free from?

Our products are free from gluten, eggs, dairy, soya, and all other major allergens except tree nuts. Full details are on our Allergen Information page.

Are your products organic?

We use high quality, carefully sourced ingredients. Please check individual product pages for specific sourcing information.

Shelf Life & Storage

How long do the sausage rolls last?

All products are dispatched with a minimum 5-day shelf life. Some products last longer — check individual product pages for specific guidance.

How should I store my order when it arrives?

Store in the refrigerator immediately upon receipt. For the best experience, unpack as soon as your order arrives. Do not leave products unattended after delivery.

Can I freeze them?

Yes, many of our products can be frozen. Check the individual product page for freezing guidance specific to each product.

How should I reheat them?

For best results, reheat in an oven at 180°C for 15–20 minutes until piping hot throughout. We don't recommend microwaving as this affects the pastry texture.

Ordering & Delivery

Where do you deliver?

We deliver nationwide across the UK, including Scotland, Scottish Highlands and Islands, Wales, and Northern Ireland. See our full Shipping Policy for details.

How much does delivery cost?

Express Tracked Delivery is £5.95. Saturday Delivery is £11.95. Orders over £75 qualify for free Express Tracked Delivery (UK only).

How quickly will my order arrive?

Order by 2:30pm Monday–Thursday for next working day delivery (Tuesday–Friday). Order by 1:00pm Friday for Saturday delivery. You can select your preferred delivery date at checkout.

Can I collect my order?

Yes! You can collect from our Leicester facility at Leicester Food Park, High View Close, Leicester, LE4 9LJ. Order by 10am for same-day collection between 1pm–4pm, Monday–Friday.

Can I change or cancel my order?

Orders can be cancelled before dispatch by emailing hello@therollsociety.com. Orders cannot be amended once placed, and delivery addresses cannot be changed once with our courier. Please double-check all details at checkout.

What if I'm not in when my order is delivered?

Our couriers will contact you with an estimated delivery window on the day. If you're not in, they'll leave your order in a safe place where possible. As our products are perishable, please ensure someone is available to receive your order, or specify a safe place in advance with the courier.

Returns & Refunds

What if my order arrives damaged or incorrect?

Contact us within 24 hours of delivery at hello@therollsociety.com with photos and we'll resolve it as quickly as possible. See our full Refund Policy for details.

Can I return my order?

As our products are perishable, standard 14-day return rights don't apply. However, we stand fully behind our quality and will work with you to resolve any genuine concerns raised within 24 hours of delivery.

Wholesale & Trade

Do you offer wholesale or trade pricing?

Yes! We work with delis, cafés, farm shops, and event caterers. Visit our Trade Enquiry page to get in touch and discuss pricing and availability.

Still Have a Question?

We're here to help. Get in touch and we'll get back to you as quickly as we can.

Email: hello@therollsociety.com